Senior Customer Success Architect

Overview

In this role you drive customer digital transformation by aligning GitHub solutions with enterprise needs. You will act as a trusted technical advisor, shaping deployment strategies and influencing adoption across customer landscapes. You’ll lead initiatives to remove blockers, run proofs of concept, and collaborate with sales and technical teams to deliver measurable outcomes. This position offers exposure to cutting-edge DevOps/DevSecOps with GitHub products and a focus on long-term customer success.

Pay / Benefits

• competitive pay
• generous learning and growth opportunities
• excellent benefits

Responsibilities

• Develop and maintain deep industry and customer insights to identify growth opportunities and align GitHub solutions with transformation goals
• Act as trusted technical advisor to internal teams and customer stakeholders to promote GitHub technology integration
• Lead efforts to overcome implementation blockers and support adoption through readiness resources, demos, and integration with existing workflows
• Partner with sales and technical teams to identify challenges, conduct proofs of concept, and drive post-sales solution selection and implementation
• Cultivate expertise in GitHub products and advise on robust DevOps/DevSecOps using GitHub narratives
• Create and deliver content to enhance customer engagement and demonstrate GitHub capabilities
• Analyze customer situations to identify gaps and contribute to strategic frameworks for adoption and success
• Use advanced data analytics to derive insights on usage, improvements, and adoption strategies
• Identify risks in engagements and develop mitigation strategies for successful delivery and satisfaction
• Lead initiatives to improve customer success and retention through best practices and enablement sessions
• Engage in post-sales activities to align partners and stakeholders and develop external relationships

Key requirements

• 8+ years in technical consulting, technical consultative selling, or related experience (or combinations with degrees)
• Proven travel ability up to 25%
• Additional preferred: 10+ years in technical consulting or related roles
• 5+ years orchestrating technical, support, and/or partner teams
• 3+ years driving digital transformation through software modernization
• Hands-on experience applying AI tools and agents to software development or workflows
• Proficiency with GitHub and DevOps practices, plus knowledge of software development and application security (SAST, DAST, SCA)
• Professional fluency in Spanish for business and technical discussions

• Strong advisory mindset
• Cross-functional collaboration
• Executive communication
• GitHub proficiency
• DevOps / DevSecOps
• Software development lifecycle

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