Market Manager

Overview

As Market Manager, you will grow and optimize the UK host book, drive supply acquisition, and strengthen relationships to boost listings and pricing performance. You’ll work with cross-functional teams to refine local supply strategies and elevate market success. Your work supports Airbnb’s mission by expanding quality inventory and improving host outcomes. This role combines strategic leadership with hands-on account management and regional storytelling.

Pay / Benefits

• bonus potential
• equity
• benefits
• Employee Travel Credits

Responsibilities

• Manage professional host accounts and meet/exceed sales goals
• Analyse data to identify strategic opportunities and drive sales in your region
• Prospect, onboard, and ensure high-quality supply in the UK
• Support clients technically and explain product changes; cascade feedback internally
• Lead regular optimization calls and business reviews with hosts
• Develop deep knowledge of local markets and trends for internal/external partners
• Collaborate cross-functionally with policy, legal, communications, and support teams
• Travel to markets as needed to provide in-person support and guidance
• Design and run bespoke engagement initiatives for the territory
• Support host community programs to grow engagement and Airbnb’s presence

Key requirements

• 5+ years experience in account management, partner support and/or sales
• 2+ years experience in hospitality/travel industry (preferred)
• Willingness to travel regularly to the aligned market (approx. quarterly)
• Proven track record managing leads pipeline or book of business
• Proficient in CRM (Salesforce; Mixmax a plus)
• Excellent communication and presentation skills (phone, email, in-person)
• Strong quantitative skills and ability to derive insights from data
• Strong time management and prioritization skills
• Ability to operate at strategic and tactical levels in ambiguous environments
• Entrepreneurial, self-starter attitude with cross-functional collaboration
• Passion for Airbnb, travel, and sharing economy (hosting experience a plus)
• Proven experience working cross-functionally
• Charismatic, resourceful, and self-sufficient

• communication
• relationship-building
• adaptability
• CRM (Salesforce)
• data interpretation
• opportunity management

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