Customer Service Team Lead – Logistics & Distribution

Freight Personnel is seeking a Customer Service Supervisor for a Global Distribution company based in the Ealing area of Greater London. You will lead a team of six, ensuring timely, accurate support and a high-quality customer experience across channels, while driving performance and continuous improvement.

Responsibilities include workload planning, coaching, and acting as escalation point, with a focus on process adherence and cross‑functional collaboration to protect customer relationships.

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