Store Experience Leader – Customer Service & Ops

Sainsbury’s in the United Kingdom is seeking a Customer Experience Manager to lead store operations from checkout to back of house, ensuring outstanding service, and driving KPI performance. You will coach teams, manage performance and disciplinaries, and ensure scheduling and pay are accurate, even in the absence of senior management.

You will direct front-end operations, oversee store workflows (and petrol station where applicable), and foster a high‑performing, inclusive culture that puts

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