Hybrid Customer Service Team Lead – Process & People Leader

Taylor & Francis is seeking a Customer Service Team Lead to manage a global team, drive first-time resolution, and align with best practice and policy. The role balances home-working with three days in the Milton Park/Oxfordshire office, leading by example to deliver outstanding service.

You will report to the Customer Service Manager and drive improvements across processes, KPIs and customer interactions, while coaching staff and coordinating with other departments to maximise efficiency and

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