Technical Customer Support Advisor (Temp)

We are looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels.

Youll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. Youll play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately.

To be considered for the role, youll require the following essentials:

• Strong troubleshooting and analytical skills.
• Process driven
• The ability to explain information in a clear, customer-friendly way.
• Confidence using Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work effectively within a team.
• A commitment to delivering high-quality customer service and resolving issues efficiently.

Within this position, youll also be:

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Salary & Working Hours

£13.61 per hour – plus bonus opportunities

• Monday to Friday 8am-6pm shifts on a rota with 1/6 Saturdays
• Opportunity to develop your technical knowledge and customer service skills.
• A varied role combining customer support and technical problem-solving.
• A collaborative team environment.
• The opportunity to make a real difference to the customer experience.

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