Customer Service Advisor

Job Description

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Customer Service Advisor

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Glasgow

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£26,500 Basic Salary + Monthly Bonus (up to £250)

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Full-Time | Permanent

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Looking for a career, not just another job?

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If you enjoy helping people, solving problems and providing excellent customer service, we'd love to hear from you.

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We're recruiting Customer Service Advisors to join a successful and growing business based in Stratford Upon Avon. This is an excellent opportunity to join a supportive team where you'll receive full training, ongoing development, and genuine opportunities to progress your career.

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Whether you already have contact centre experience or have a strong background in customer service, this could be the perfect next step.

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What you'll receive

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• Competitive starting salary of £26,500

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• Monthly performance bonus of up to £250

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• Regular salary reviews and increases based on length of service

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• Hybrid working available after probation (business needs dependent)

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• 30 days annual leave, increasing with service

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• 3 weeks of fully paid training

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• Ongoing coaching and development through a dedicated Learning Academy

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• Clear career progression opportunities with internal promotions encouraged

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• Friendly, supportive and inclusive working environment

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The role

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As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring every interaction is professional, helpful and efficient.

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Your responsibilities will include:

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• Managing inbound and outbound customer calls

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• Understanding customer needs and providing the right solutions

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• Updating customer information accurately

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• Building positive relationships with customers

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• Working towards achievable individual and team performance targets

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• Delivering outstanding customer service on every interaction

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What we're looking for

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• Previous customer service or contact centre experience is preferred

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• Excellent communication and listening skills

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• A positive, professional and empathetic approach

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• Confident using computer systems and managing multiple tasks

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• Motivated, reliable and eager to develop your career

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• Ability to work well both independently and as part of a team

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Why join our client?

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This is a company that genuinely invests in its people. Many of the management team started in this very role, making it a fantastic opportunity if you're looking for long-term career progression rather than just another customer service job.

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If you're passionate about delivering excellent customer service and want to work for an employer that recognises and rewards hard work, we'd love to hear from you.

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Apply today and take the next step in your customer service career.

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