Company: Creative ITC
Location: Milton Keynes
Job Description:
Creative ITC is seeking a Global Head of Service Desk to lead a multi-region, 24/7 service operation. The role drives end-to-end performance, backlog management, and cross-region flow to deliver predictable, high-quality support at scale.
You will balance demand, optimize queue management, and set operating rhythms across regions while developing a leadership layer and ensuring customer-focused outcomes. The ideal candidate has proven experience scaling a global service desk in an MSP
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Posted: November 4th, 2026