London-Based Live Site Incident & Bug Manager

NET-A-PORTER is seeking an Incident and Bug Manager to join our London office. You will own live site defect triage, translate technical incidents into clear business updates, and lead real-time incident channels across cross-functional teams.

You will prioritize fixes based on trading impact and oversee post-incident RCAs to drive long-term remediation with Product and Engineering. The role requires strong written and verbal communication, the ability to perform under pressure, and deep

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