Role: Director of Operations
Location: Chippenham
Employer: Private Members’ Golf Club
Salary: £60,000 – £65,000 + Performance Bonus
Platinum Recruitment is proud to support one of the region’s most progressive Private Members’ Clubs in their search for a Director of Operations.
Following a period of substantial growth in golf operations, the Club is now seeking a commercially minded, hands-on leader to professionalise and elevate the administration, hospitality, and business functions of the estate. Working alongside the Director of Golf, you will be a key figure in safeguarding the long‑term success and cultural heritage of this prestigious venue.
What’s in it for you?
- Competitive Salary: £60,000 – £65,000 per annum.
- Performance Bonus: Opportunity to increase earnings based on F&B growth and KPI delivery.
- Strategic Autonomy: Lead a thorough review of the current organisational structure and implement your own vision for excellence.
- Professional Environment: Work within a not-for-profit organisation dedicated to reinvesting in member facilities and service.
- Meals provided while on duty.
What’s involved?
As the Director of Operations, you will have total oversight of the “non-golf” business, acting as a peer to the Director of Golf and reporting directly to the Board of Directors.
- Business Leadership: Accountable for the day-to-day administration and hospitality functions. You will be the primary driver of the Club’s financial objectives and forward management plans.
- Hospitality & F&B Growth: Deliver a 25% annual growth target in F&B. You will develop a vibrant social calendar and maximise the use of the Club’s event spaces for members and private conferencing.
- Financial Management: Work with the Finance Director to manage the £1.5m turnover. You will oversee P&L, balance sheets, cash flow reports, and ensure all “value for money” cost reductions are identified.
- Staff Management: Lead, mentor, and restructure the hospitality and admin teams. You will be responsible for HR compliance, payroll, and creating a high-performance service culture.
- Compliance & Governance: Act as the lead for Health & Safety, insurance, and legal frameworks (Companies Acts), managing relationships with auditors, bankers, and legal advisors.
This is a hands‑on leadership role. We are looking for a candidate who can balance high‑level commercial strategy with the ability to be present on the floor, engaging with members and driving standards.
Key Requirements:
- Proven experience as a General Manager or Operations Director within a luxury hotel, country club, or high‑end hospitality environment.
- Strong commercial acumen with a track record of driving F&B revenue.
- Experience in organisational restructuring and team development.
- Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees).
- Non-golf” background is welcomed; business and hospitality expertise are the primary focus.
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