QA Manager – Client Retention & Implementation (Manchester)

PHMG in Manchester is seeking a Quality Assurance Manager to lead a robust internal audit function supporting client retention. You will oversee QA strategies, review client engagements, and drive improvements across projects and departments.

Working mainly with the Client Retention team, you will monitor communications, analyse data trends, and verify CRM performance during installations and updates to uphold high standards and reduce revenue risk.

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