Hybrid Customer Service Manager – KPI-Driven Leadership

Company: Woodland Trust
Apply for the Hybrid Customer Service Manager – KPI-Driven Leadership
Location: Grantham
Job Description:

The Woodland Trust in the United Kingdom is seeking a Customer Service Manager to lead a busy call centre/back office and deliver strategic supporter service plans.

You will manage performance, develop your team, and translate the support services strategy into operational plans to meet KPIs, SLAs, and quality targets.

The role requires four days per week at our Grantham head office, with permanent, full-time employment and hybrid working options to suit business needs.

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Posted: November 4th, 2026