Customer Service & Export Manager

Customer Service & Export Manager

£45,000 – £50,000

Global Manufacturing business

Leeds based – 2/3 days on site Client Details

Description

• Lead and manage the customer service team, setting performance standards and service level targets
• Manage all export operations, ensuring compliance with international trade regulations and customs requirements.
• Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaints
• Build and maintain strong relationships with key customers and distributors
• Develop customer service procedures, policies, and best practices
• Collaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.
• Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.
• Drive continuous improvement projects across customer service and export functions
• Support senior management with strategic planning and operational reporting

Profile

• Management of a Customer Service (or similar) function
• Experience within a manufacturing / export environment
• Ability to lead, motivate and manage a team
• Ability to liaise with stakeholders at all levelsJob Offer

Job Offer

Permanent Customer Service & Export Manager position based in Leeds.

Salary of £45,000 to £50,000 dependent on the level of experience.

2/3 days on site

Company Bonus

• Generous pension contributions, holiday allowance and wider benefits
• Free parking

#J-18808-Ljbffr…