Operations Manager

Job Description

Are you an experienced Warehouse or Operations Manager who enjoys leading people, improving processes and keeping a busy business running efficiently? Do you have strong organisational skills, a hands-on management style and experience of implementing Lean and 5S principles? If so, our client would love to hear from you.

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Bovill & Boyd is a well-established and growing business, and they’re looking for an experienced Warehouse & Office Manager to oversee the day-to-day operations of their business in East Kilbride.

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This is a key management position, reporting directly to the Managing Director, with responsibility for ensuring the warehouse, office and wider team work together efficiently.

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You’ll take ownership of staff management, stock control, order processing, customer service and operational performance, while identifying opportunities to improve processes and productivity across the business.

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Key Responsibilities

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People Management & Leadership

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• Oversee the day-to-day management of warehouse and office personnel, ensuring departments are appropriately staffed and operating efficiently.

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• Manage HR matters, including attendance, disciplinary procedures, appraisals and employee satisfaction.

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• Motivate, support and develop employees to encourage high performance and teamwork.

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• Promote the company’s Mission, Vision and Values throughout the business.

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Warehouse & Operational Management

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• Oversee the efficient receipt, storage and despatch of goods to meet customer requirements.

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• Manage stock levels and ensure stockholding agreements are maintained.

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• Ensure monthly stocktakes are completed and obsolete materials are identified and managed.

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• Oversee site facilities, maintenance and general utilities.

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• Take responsibility for site Health & Safety and environmental management.

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Office, Customer & Supplier Management

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• Oversee the complete order process, from initial customer enquiry through to receipt of payment.

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• Ensure customer and supplier orders are managed accurately and efficiently.

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• Maintain effective communication with customers and suppliers to ensure requirements and delivery commitments are met.

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• Monitor order progress and ensure outstanding purchase orders are followed up.

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Performance & Continuous Improvement

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• Monitor company KPIs and develop departmental KPIs to improve performance.

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• Lead the implementation of Lean, 5S and continuous improvement initiatives across all departments.

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• Identify opportunities to streamline processes, reduce inefficiencies and improve productivity.

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• Ensure company reporting requirements are completed accurately and on time, including CRM reporting, quarterly planning and continuous improvement activities.

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What They’re Looking For

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• Proven experience managing warehouse, operations or a similar environment with responsibility for both people and processes.

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• Strong leadership skills, with the ability to motivate, manage and develop teams.

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• Experience overseeing stock control, order processing and operational workflows.

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• A good understanding of Health & Safety requirements and site management.

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• Knowledge and practical experience of Lean, 5S and continuous improvement principles.

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• Experience working with KPIs and monitoring operational performance.

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• Strong organisational, communication and problem-solving skills.

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• A proactive, accountable and results-driven approach to management.

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• Confidence working independently, making decisions and identifying improvements.

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• Ability to work collaboratively across different departments and lead by example.

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What’s in It for You

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• Access to a profit/bonus scheme after your first full financial year

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• Pension scheme (after 3 months)

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• Flexitime (after 3 months)

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• Free on-site parking

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• Supportive team environment with established processes

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• Office-based role in East Kilbride

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How to Apply

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If you’re an experienced manager who enjoys leading teams, improving operational efficiency and taking ownership of the day-to-day running of a business, we’d encourage you to apply.

nnAbout the companyn

Bovill & Boyd is a respected and growing supplier of specialist materials and services, supporting customers across a range of industries from their base in East Kilbride. Known for their reliability, technical knowledge and commitment to customer service, they have built long-standing relationships with both clients and suppliers. As a close-knit, supportive team with clear processes and a strong focus on quality, Bovill & Boyd offers a stable and professional environment where employees are valued, supported and encouraged to contribute to the company’s continued success.

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