BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
Were looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
Continuous devotion to meeting the needs of our customers
Honesty and integrity in all aspects of business
Respect for all individuals
Preserving entrepreneurial spirit and innovation
Safety, quality and productivity as means to ensure success
Travel Requirements: 50% of travel, regional, international
NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a persons veteran status or any other characteristic protected by law or executive order.
About The Role
ABOUT THE POSITION
The Field Service Manager is responsible for providing superior service to both internal and external customers of Astec. The Manager oversees the Field Service Engineers/Technicians, ensuring that all Astec equipment operates efficiently, installations are correct, and equipment is used effectively.
Deliverables & Responsibilities
Manage field service duties including installations, training, refurbishments etc. of Astec and Telestack equipment and ensure that employees understand their duties or delegated tasks.
Scheduling of our field service jobs and make the necessary travel plans.
Support our core values including our safety culture, ensuring risk assessments and method statements are in place for all activities.
Ensure the highest level of customer experience and satisfaction through effective communication both prior and post service work.
Capture and report costs and timeframes for project installations.
Keep field personnel well-informed of company policies, procedures, and updates.
Communicate patterns of production quality, setup problems, product failures, and recurring issues to engineering, field service, other product support, and company executives.
Collaborate as a cross-functional team player with other departments.
Ensure timely and appropriate responses to all customer inquiries.
Support the planning and execution of training schools with our customers.
Support the maintenance and general upkeep of our tools, equipment and vehicles.
Evaluate the performance of the Service Department against planned objectives and based on reports from customers, the sales department, and competitors.
Focus on continuous improvement and documentation of processes and procedures.
Monitor employee productivity and provide constructive feedback and coaching.
Set performance goals and deadlines in alignment with the company’s plans and vision.
Act as a liaison between Field Service Technicians and other departments to report field failures and/or unusual findings, determining methods to rectify deficiencies.
Follow company policies, standards, and procedures at all times.
Occasional travel to customers may be required at times (10-20% approx.)
Role will be based in Omagh, Northern Ireland.
Required Criteria
- 3rd Level / degree educated in management or a relevant field of study, or equivalent training and work experience, or a combination of education and experience deemed sufficient by management.
- Minimum of five (5) years of parts or service experience.
- Minimum of three (3) years of team management experience, including remote individuals and groups.
- Mechanically inclined, with skills to address hydraulic, electrical, and diesel engine systems and troubleshoot issues.
- Proactive and courageous attitude towards Safety.
- Excellent attitude towards customer focus.
- Interpersonal skills to lead, supervise, assign work.
- Competency to read and understand technical drawings & schematics.
- Strong problem-solving and team-building capabilities.
- Creative mind to find ways to improve our workflows methods, processes
- Flexible attitude to accommodate variable time schedules and workloads.
- Proficiency in Microsoft Office Suite.
- Excellent English verbal and written communication skills.
- Available and dedicated to travel occasionally.
- Hold a valid clean drivers license and passport.
Desired Criteria
- NEBOSH or similar qualification.
- Previous industry experiences with Bulk Materials Handling, Material Processing or Crushing and Screening industry.
About The Company
The Telestack Story
Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.
Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.
Company Culture
Astec Omagh
Telestack was purchased in 2014 by Astec Industries the >$1bn NASDAQ listed company who are one of America’s leading manufacturers of equipment that builds much of the worlds infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.
Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!
Ready to grow your career with a company that values innovation, ambition, and personal growth?
Company Benefits
Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Free work laptop, Competitive salary, Life insurance, Employee Assistance Scheme, Perks Card, Social Opportunities, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app
Salary
Not disclosed
Benefits:Vacation, Paid time off Retirement plan and/or pension Free parking Cycle to work Free work laptop Competitive salary
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