Credit Controller
Location
Newforge Lane, Belfast
The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8.
Contract
Permanent – Full Time
Working Hours
37 hours – Monday to Friday
Hybrid Working
Salary
We currently operate a hybrid working policy with a mix of working from the office and home.
Starting salary £28,000 with up to a 10% annual bonus. Additional opportunities to progress to £33,000, following development to a Senior Credit Controller.
About Us
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland’s energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI)we offer advanced energy solutions. We’re committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds.
Power NI, as part of Energia Group, is Northern Irelands most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today – for a greener, more sustainable tomorrow. We are NIs largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services.
Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us.
About the Role
Reporting to the Debt Manager, the Credit Controller plays a key role in reducing customer arrears, supporting positive cash flow, and ensuring compliance with all relevant industry regulations, Codes of Practice, Data Protection requirements, and internal policies.
The role involves managing inbound and outbound customer contact, investigating and resolving outstanding debt cases, tracing debtors where required, liaising with third-party agencies, and providing accurate information to the Regulatory Department. Success in this role requires a customer-focused approach, strong negotiation skills, attention to detail, and the ability to balance debt recovery objectives with delivering a positive customer experience.
Why join us?
As a Credit Controller, you will
- Make outbound calls to customers in line with company procedure.
- Take inbound calls and deal with customer queries promptly and efficiently.
- Managing a debt list portfolio.
- Negotiate payment agreements with customers.
- Monitor and work on system To Dos as required and in line with targets.
- Create and register new accounts.
- Deal with internal and external third-party stakeholders.
- Ensure that all debt management activities adhere to Regulatory Codes of Practice, DataProtection and in-house procedures.
- Update customer contacts on the in-house billing system
- Any other adhoc duties as deemed appropriate by the Debt Manager
What youll bring
Key Criteria What Youll Need
- 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation.
- Previous experience of working in a fast paced / target driven environment, working towards KPIs.
- Excellent telephone manners with experience of working daily on inbound & outbound calls.
- Demonstrable strong communication skills and a well organised approach.
- Proficient in the use of MS office to include – Word, Excel, Outlook and PowerPoint
Desirable Criteria – These help decide between those who meet all the above key criteria:
- 3 GCSEs (including Maths & English A* – C grade or equivalent).
- Demonstrable understanding of the gas and electricity industry
- Team player with a positive attitude.
If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.
A workplace where everyone belongs
At Energia group, we believe diverse teams create better outcomes for our customers. We welcome applications from people of all backgrounds, experiences and life stages, including those returning to work after a career break, changing careers, or re-entering the workforce.
Benefits
- £28,000 starting salary with up to 10% annual bonus
- Enjoy a hybrid working pattern
- 23-25 days annual leave plus 11 bank holidays
- Annual £200 wellbeing fund
- Annual salary reviews
- Monday-Friday working pattern
- Life assurance
- Employee assistance programme
- Peer-to-peer Support Groups
- Community volunteering initiatives x2 paid volunteering days per year
- Structured learning and development calendar
- Ongoing career development opportunities
- Enhanced maternity and paternity / partners leave
- Employee networking such as women in energy and dads group
- Allyship@work initiative promoting diversity and inclusion
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