Sterlings are currently looking to speak with experienced Technology Saleforce Business Analysts for an opportunity within a collaborative, customer-focused technology environment.
This is an excellent opportunity for a Business Analyst who enjoys working at the heart of an Agile delivery team, bridging the gap between business stakeholders and technology to ensure products and solutions deliver meaningful business value.
The Role
You’ll play a key role within a cross-functional delivery squad, working closely with the Product Owner, Software Engineers, QA Engineers, UX Designers and business stakeholders.
Acting as a critical link between business and technology, you’ll help shape business problems, define priorities and translate product objectives into clear, actionable requirements that are ready for development.
Key Responsibilities
- Partner closely with the Product Owner to shape product vision, challenge assumptions and translate business needs into delivery-ready work.
- Investigate complex business problems, understand customer journeys and identify opportunities for improvement.
- Create and manage Epics, User Stories and clear, testable Acceptance Criteria.
- Lead backlog refinement and Three Amigos sessions across Product, Engineering and Quality.
- Ensure requirements are well-defined, prioritised and aligned with sprint goals.
- Work closely with stakeholders to support decision-making and maintain delivery momentum.
- Use delivery metrics and business insight to support prioritisation, sequencing and continuous improvement.
- Ensure regulatory, governance and compliance requirements are understood and reflected in delivery.
- Support Agile ceremonies and deputise for the Product Owner when required.
What We’re Looking For
- Strong experience as a Business Analyst, within an Agile delivery environment.
- Strong Salesforce experience. Salesforce cloud/service cloud, highly beneficial.
- Excellent stakeholder management, communication and influencing skills.
- Proven ability to analyse complex business problems, identify root causes and develop practical solutions.
- Experience creating Epics, User Stories and Acceptance Criteria.
- Technical understanding, including the ability to interpret interface definitions and use basic SQL or data analysis tools.
- Good understanding of systems architecture principles.
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