Head Of Customer Services

A growing consumer-focused business based in Harlow with a strong market presence, committed to delivering exceptional customer experiences through innovation, service quality and continuous improvement.

Job Description

• Lead and develop a high-performing customer service function.
• Own customer experience strategy across multiple channels.
• Drive service excellence through KPI and SLA management.
• Analyse customer feedback and implement improvements.
• Lead change initiatives and continuous improvement projects.
• Manage, coach and develop team leaders and managers.
• Build strong relationships with key internal stakeholders.
• Ensure compliance with company policies and data protection standards.

The Successful Applicant

A successful Head Of Customer Services should have:

• Proven experience as a Head of Customer Services, Customer Service Director or similar senior leadership role.
• Strong track record of improving customer experience, service delivery and operational performance.
• Experienced in leading large teams within a fast-paced environment.
• Commercially aware with excellent stakeholder management and communication skills.

What’s on Offer

• Competitive salary and bonus opportunity.
• Hybrid working and flexible benefits package.
• Career progression within a successful and growing organisation.

Head of customer services Harlow, England

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