Business Change Analyst

Business Readiness Analyst (Housing Management System Transformation) — Contract (Outside IR35)

Help shape how a major social housing organisation works day-to-day by making sure teams are truly ready to adopt a new Housing Management System. This is a high-impact role at the heart of a large transformation programme. This is perfect for someone who enjoys bringing clarity, structure, and momentum to complex change.

Overview

We are looking for an individual to support the delivery of a phased implementation of a new Housing Management System. As the Business Readiness Analyst / Lead, you’ll work closely with programme, change, and people teams to assess impacts, engage stakeholders, and create the plans and assurance needed for a successful go-live.

• Location: Hybrid (West Midlands)
• Start: ASAP
• Day rate: Dependent on experience

Key Responsibilities

• Lead and coordinate business readiness activity across impacted teams.
• Run business readiness assessments and change impact assessments.
• Translate programme changes into clear operational impacts and required actions.
• Build and maintain a Business Readiness Plan to keep delivery on track.
• Engage stakeholders across operational and support functions to drive buy-in and adoption.
• Identify readiness risks, agree mitigations, and track actions through to completion.
• Define training, communications, equipment, and support needs for rollout.
• Set readiness measures and provide assurance reporting to programme leadership.
• Support go-live planning and readiness sign-off for each implementation phase.

Must-Have Experience

• Proven experience in business readiness, business change, or organisational change within transformation programmes.
• Strong stakeholder engagement and influencing skills (including senior stakeholders).
• Experience delivering readiness and business impact assessments.
• Confident leading a workstream with minimal supervision.
• Excellent communication, facilitation, and relationship-building skills.
• Experience working in complex operational and/or regulated environments, ideally social housing, repairs or asset management.

Nice-to-Have

• Social housing experience.
• Housing management / repairs / asset management / customer services transformation exposure.

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