IT Project Manager

A Project Manager in the Information Technology (IT) sector is responsible for planning, executing, communicating and closing projects within the given time frame and budget. This role requires a blend of technical know-how, managerial acumen and interpersonal skills to lead cross-functional global teams and ensure successful project delivery.

Key Responsibilities

• Define project scope, objectives and deliverables in collaboration with senior management and stakeholders.
• Develop comprehensive project plans that include timelines, milestones, risk assessments and resource allocation.
• Identify project requirements and ensure all necessary resources are available for project execution.
• Conduct feasibility studies and cost-benefit analysis to support project approvals.
• Follow workload planning processes to register a project.
• Lead project teams comprising EUC, Cloud and Infrastructure, and SecOps Engineers, as well as Network and Voice Engineers and other IT professionals.
• Coordinate tasks, assign responsibilities, set expectations and ensure tasks are being completed.
• Monitor project progress and performance using appropriate tools and techniques (e.g. project dashboards, project cards, SharePoint site).
• Ensure that projects are delivered on time, within scope and within budget.
• Manage changes to the project scope, schedule and costs using appropriate verification techniques.
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
• Regularly communicate project status, updates and progress to stakeholders, including senior management.
• Facilitate meetings, workshops and presentations to keep all parties informed and engaged.
• Develop strong relationships with customers, vendors and other stakeholders to ensure their needs are met.
• Manage stakeholder expectations and ensure their involvement throughout the project lifecycle.
• Identify potential project risks and develop mitigation strategies to address them.
• Implement risk management processes to monitor and control risk factors continuously.
• Prepare contingency plans to handle unexpected challenges that may arise during the project.
• Escalate to the project owner/sponsor when needed.
• Ensure that project deliverables meet quality standards and customer expectations.
• Implement quality control processes to monitor the quality of work throughout the project.
• Conduct regular reviews and audits to ensure compliance with project requirements and standards.
• Conduct project evaluations and assessments at the end of each project phase.
• Compile comprehensive project reports that include lessons learned, success factors and areas for improvement.
• Ensure that all project documentation is completed and properly archived.
• Facilitate post-project reviews and feedback sessions with team members and stakeholders.

Knowledge, Skills and Behaviours

• Strong understanding of IT infrastructure, software development and system integration.
• Proficiency in project management tools and software (e.g. MS Project, JIRA, Asana).
• Proficiency in presentation and communication skills using Microsoft Teams, Outlook, Office products and Copilot.
• Familiarity with Agile, Scrum and Waterfall methodologies.
• Knowledge of cybersecurity principles and data protection regulations.
• Excellent leadership and team management abilities.
• Strong organisational and time-management skills.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Problem-solving and critical-thinking skills to address project challenges effectively.
• Ability to work in a fast-paced global environment.
• Strong communication and presentation skills.
• Ability to build and maintain relationships with stakeholders and team members.
• Effective negotiation and conflict resolution skills.
• Adaptability and flexibility to work in a fast-paced global environment.
• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems or a related field.
• Minimum of 5 years of experience in project management within the IT sector.
• Proven track record of successfully managing IT projects from initiation to completion.
• Experience working with cross-functional global teams and managing remote or distributed teams.
• Project Management Professional (PMP) certification or equivalent.
• Additional certifications in Agile, Scrum or other relevant methodologies.

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