Operational Resilience and Business Continuity Manager

You will play a key role in strengthening our operational resilience framework, supporting crisis management activities, and embedding best practices across the organisation.

Key Responsibilities

• Support incident response and recovery activities to manage crisis events and meet compliance requirements
• Develop, implement, and maintain Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs)
• Contribute to the firm’s operational resilience framework, aligning with industry standards and regulatory expectations
• Identify important business services and map supporting processes, systems, and dependencies
• Assist in defining and reviewing impact tolerances to ensure service continuity during disruptions
• Participate in scenario testing and simulation exercises
• Conduct resilience risk assessments, focusing on vulnerabilities, dependencies, and third-party risks
• Collaborate with business units to develop and maintain response and recovery plans
• Monitor and report on resilience risks, issues, and incidents, escalating where appropriate
• Engage with clients to demonstrate alignment with operational resilience expectations
• Support business development activities, including RFIs, tenders, and client due diligence
• Deliver training and awareness sessions on resilience practices
• Maintain documentation to support audits and client requirements
• Drive continuous improvement through lessons learned, innovation, and stakeholder engagement

Key Skills & Experience

• Expert experience in business continuity and/or operational resilience
• Experience implementing resilience frameworks (ISO22301) in complex, regulated environments
• Strong enterprise/business focus (rather than technology-led resilience such as IT DR or IT risk)
• Subject matter expertise in operational resilience and business continuity
• Experience with scenario testing, impact tolerances, and risk assessment
• Strong stakeholder engagement skills – confident, articulate, and able to influence at all levels
• High attention to detail with strong problem-solving capability
• Self-starter with the ability to work autonomously and manage ambiguity
• Proven ability to deliver at pace and coordinate across teams
• Team-oriented with strong collaboration skills
• Experience with ServiceNow (Business Continuity module), including gathering business requirements, is advantageous

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