Senior Operations Manager

Senior Operations Manager

Band 8a NHS

Salary: £66,274 pro rata

Location: Hackney (4/5 days a week onsite)

Duration: 6 Months FTC

Role purpose:

• Provide additional senior operational leadership during a temporary gap in the divisional management structure.
• Oversee the day-to-day management and performance of medical services.
• Release capacity for the Divisional Operations Managers to focus on strategic leadership and support the Divisional Operations Director.
• Undertake agreed elements of the vacant General Manager portfolio.

Key responsibilities:

• Directly line-manage and support Service Managers.
• Oversee operational performance, patient flow, access targets and service delivery.
• Lead and coordinate the division’s DM01 and RTT performance.
• Manage operational issues and ensure timely escalation and resolution.
• Support delivery of divisional objectives, service improvements and quality programmes.
• Monitor compliance with Trust and national standards.
• Deliver specific operational and performance-related projects.
• Support the Divisional Operations Managers and Divisional Operations Director.
• Maintain service resilience, responsiveness and effective operational governance.

About You

• Significant senior operational management experience, preferably within the NHS or a complex healthcare environment.
• Experience managing clinical services and providing operational oversight across multiple specialties.
• Proven line-management experience, including managing and supporting Service Managers.
• Strong knowledge of NHS performance standards, particularly RTT and DM01.
• Experience managing patient flow, access performance, operational pressures and escalations.
• Evidence of delivering service improvement, performance recovery and quality-improvement programmes.
• Strong leadership, communication and stakeholder-management skills.
• Ability to work autonomously, prioritise competing demands and operate effectively within a changing management structure.
• Ability to analyse performance information and translate it into clear operational actions.
• Experience supporting senior divisional leaders and working across multidisciplinary teams.

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