Key Account Manager

Rewards & Benefits;

• A competitive salary and bonus scheme
• Free lunch
• 28 days holiday (including Bank Holidays)
• Birthday Holiday
• The opportunity to grow fast with a fast-growing company.
• Free on-site parking
• Immediate start date

The Company you will be working with;

MTrec Recruitment are currently supporting our prestigious client on their search for a proactive and commercially focused Senior Key Account Manager to join their team on a full-time and permanent basis with the view of taking ownership of the sales function and play a key role in driving the continued growth of the business.

The Role you will be doing;

Customer Relationship Management by segment:

• Active management of high value and/or high growth customers to maximise long term value and ensure retention. (one to one contact)
• Active management of high value low growth customers to maximise long term value and ensure retention. (one to one contact)
• Light touch management of mid value customers (limited one to one plus automation)
• Automated management of low value customers
• Intervention management of low value high potential customers (identify potential winners and engage)
• Build specific engagement strategies and plans for each defined segment.
• Account Growth: Identify and pursue opportunities to grow business with target customers by upselling and cross-selling additional products and services. Collaborate with customers to identify goals and offer solutions that meet or exceed expectations. Deliver this growth according to the requirements of the segment.
• Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a smooth transition and setting clear expectations. Maintain close liaison with NBD team during onboarding process.
• Ensure that service performance is communicated quickly and accurately, so that potential issues can be managed effectively
• Introduce automated engagement strategies to reach smaller customers,
• Problem Resolution: Address client concerns and resolve issues promptly, acting as an advocate for the client within the organisation. Proactively identify potential challenges and work with relevant teams to resolve them.
• Account Planning & Reporting: Develop strategic account plans to achieve client and company objectives. Monitor account performance, analyse data, and create regular reports to track key metrics and provide actionable insights.
• Team Collaboration: Work closely with sales, marketing, and management to align client strategies and deliver exceptional service. Share insights and feedback from clients to improve products and processes.
• Administrative Duties: Maintain up-to-date records of client interactions, sales activities, and account status in CRM systems. Prepare proposals, presentations, and other documentation as needed.

About You;

Required Skills and Qualifications

• Attitude: Our customers are the ones who pay our bills and therefore must be treated with the highest respect, we go above and beyond to ensure our customers are happy.
• Experience: Proven experience in account management, sales, or customer service. Industry-specific experience may be preferred, depending on the organisation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Relationship-Building: Strong interpersonal skills with a customer-centric approach. Ability to develop trust and rapport with clients at all levels.
• Analytical Thinking: Ability to analyse data, interpret trends, and use insights to drive strategic decisions.
• Negotiation Skills: Confident negotiator with experience in closing deals and managing contract discussions.
• Organisational Skills: Exceptional time management, attention to detail, and the ability to handle multiple accounts or projects simultaneously.
• Problem-Solving: Resourceful and proactive in addressing challenges, resolving conflicts, and finding innovative solutions.
• Technical Proficiency: Familiarity with HubSpot both as CRM and automated marketing tool. and Microsoft Office Suite. Comfort with digital communication tools and reporting platforms.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing client or company needs.

Key Performance Indicators (KPIs)

Account Managers are often evaluated using a range of quantitative and qualitative KPIs, including:

• Client retention rate
• Absolute retention – (customer still buys)
• Value retention – (customer buys more/higher value)
• Portfolio retention (all customer retention)
• Revenue and GP growth from existing accounts
• Number of upsell/cross-sell opportunities realised

Ideal Candidate Profile

The ideal Account Manager is an enthusiastic and motivated individual who thrives on building relationships and solving problems. They bring a balance of strategic thinking and attention to detail, are comfortable with targets and deadlines, and demonstrate empathy, patience, and diplomacy in all client interactions. A successful Account Manager is proactive, resourceful, and deeply committed to client success.

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