Senior Business Systems Support Officer – New Shire Hall, Alconbury Weald, Cambridgeshire, United Kingdom
Our Benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
This vacancy is in the Adults Business Systems team supporting the Adults, Health and Commissioning directorate.
We are looking for a Senior Business Systems Support Officer to join our Customer & Digital Services team and help support the important business systems used across Cambridgeshire County Council.
This is a varied role where you will provide specialist support across line-of-business applications, helping colleagues get the best from the systems they rely on to deliver services. You will investigate and resolve complex issues, support system changes and upgrades, and use your technical knowledge to provide advice and guidance to both customers and colleagues.
You will act as a point of escalation within the team and have the opportunity to contribute to service improvements, system development and projects, as well as supporting and sharing your knowledge with less experienced colleagues.
This is a hybrid role, with regular attendance at the office required during the month.
About you
You will be an experienced IT professional with a strong background in supporting business applications or line-of-business systems and the confidence to investigate and resolve complex issues.
You will have a good understanding of IT support processes and be comfortable configuring systems, analysing requirements and translating them into practical solutions. Experience of working with Microsoft 365 applications is important, with knowledge of tools such as Power BI or Power Automate also beneficial.
Depending on the service area you support, experience of systems within areas such as Adult Social Care, Childrens Social Care and Early Help, Education, Assets, Customer Services or GIS would be particularly valuable. Knowledge of areas such as system integrations, data management, reporting and dashboards, SQL, JavaScript or GIS technologies may also be relevant.
Just as importantly, you will be someone who thrives on solving problems and delivering an excellent customer experience. You will be organised, able to manage competing priorities and comfortable taking ownership of issues through to resolution. You will communicate clearly with both technical and non-technical colleagues, work well independently and as part of a team, and be willing to share your knowledge and support the development of others.
About usCambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.http://www.cambridgeshire.gov.uk/council/jobs-and-careers…