Sales Account Manager | QEII – Full Time – London

Salary: Competitive salary + great benefitsShift hours: Full Time

Competitive salary + excellent benefits including healthcare, wellbeing support, 20 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for…

The QEII Centre is the largest dedicated conference and exhibition space in Central London and we are looking for an enthusiastic Sales Account Manager with an eye for customer service and a passion for building customer relationships.

You will be responsible for the selling of the facilities at QEII Centre to the corporate and agency market, employing sales skills to achieve room hire and catering spend revenue targets. You will be responsible for the research of clients and events to follow up whilst utilizing proactive skills and maintaining high levels of client satisfaction.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Sales Account Manager – The Role

• Act as an ambassador for QEII Taste within the commercial team, maintaining strong understanding of catering options and building effective relationships with the Taste team through the venue.
• Toprofessionallyandeffectivelyemploysalesandaccountmanagementskillstoachievetargetedroomhirerevenueandcatering spend from both core (conference and meetings) and non-core events (all other events including dinners, fashion shows, product launchesetc.)
• ToactasthefirstpointofcontactforclientsenquiringaboutusingtheCentre;handlingincomingenquiriesinafriendly,professional andefficientmanneraccordingtoBDRCguidelinesandensuringthatallinformationisaccuratelycapturedontheCRMsystem.
• To prepare informative bespoke proposals that fully meet the clients objectives andbrief.
• To follow up all enquiries within the required time frames recording the details on the CRMsystem.
• Toconductengaging,informativeshow roundsofthevenue,sellingthefullrangeofservicesincludingcateringandAVandgivingthe client confidence that the Centre is the best choice of venue for theirevent.
• Tonegotiatewithindefinedparameterswherenecessarygainingconfirmationfromtheclientthattheywishtoproceed.
• To prepare contracts and all necessary paperwork for theevent.
• To arrange and attend a handover meeting to pass the client on to the operationalteam.
• To undertake proactive research and activity to gain new clients for theCentre.
• To expand and maintain an accurate and current UK clientdatabase.
• Represent the QEII Centre at tradeshows and conferences following up all leads within agreedtime-scales.
• AdviseHead of Salesregardingclientfeedback/commentsrelatingtoproductcontentandpricingaswellasCentre performance.
• ToensurecontractedclienteventsarehandedovertoEventManagementandOperationalteamswithacomprehensiveanalysisof client needs, objectives and potential secondary salesopportunities
• Participateinsalesteamandmanagementteamworkshopsandbusinessmanagementandplanningforumsandactivities.
• Maintain accurate records of all contacts with clients and associated CRM systems.
• UndertakeanyreasonabledutiesasspecifiedbytheHead of SalesorDirectorofSales&Marketing.
• To actively upsell each event to maximise profitability and sales
• Forecasting projected sales for each event and updating on a regular basis for weekly forecast meetings
• Oversee inbox management, ensuring all enquiries receive a timely and professional response within established service standards (typically within 24 hours)
• Support the Head of Sales in optimising diary and schedule management, ensuring alignment with demand patterns and departmental priorities.Promote transparent dialogue with management and lead through example in applying new policies.
• Act as the Departmental Trainer, leading the onboarding and training of new team members.
• Cover for the Head of Sales during absences, maintaining operational oversight and team performance.
• Act as the Venue Healthcare Champion, overseeing compliance, training, and best-practice implementation related to venue healthcare standards
• Manage the Cvent platform, with responsibility for system oversight, optimisation, and user assistance
• Support the Head of Sales by managing additional requests and providing assistance when needed.

What we’re looking for

• Self-motivated
• Proven experience in a similar Sales role
• Self-confident approachable individual who can prioritise, excellent organisation and time management skills
• Excellent written and verbal communication skills
• Computer literate with knowledge of CRM systems
• Strong communication and interpersonal skills
• To maintain a positive attitude to Health & Safety in carrying out personal responsibilities and to co-operate with the Health & Safety/local rules/codes of practice relating to Health & Safety matters.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland’s most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

Together, we create unforgettable experiences – and shape the future of hospitality.

Job Reference: com/0411/68683001/52065007/SU #LevyUK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our streng

Reference: com/0411/68683001/52065007/SULocation: London…