ServiceNow Assistant Manager

Overview

As a Powered HR ServiceNow HRSD Assistant Manager, you will drive the design and delivery of ServiceNow HRSD solutions that enhance employee experiences and HR efficiency. You’ll collaborate with business and technical stakeholders to translate requirements into scalable architectures, guide onshore and offshore teams, and contribute to transformation outcomes. You will apply technical expertise to deliver value across large, cross-functional programmes. This is a chance to shape HR technology delivery within a leading transformation practice.

Responsibilities

• Own end-to-end delivery of ServiceNow HRSD solution components aligned to client objectives
• Design scalable, secure, maintainable HRSD solutions following platform standards
• Lead technical design, configuration, and development, including integrations and scripting
• Translate HR requirements into practical architectures that improve service delivery
• Guide onshore and offshore developers with governance and QA for robust outcomes
• Facilitate technical discussions and workshops, building client and delivery stakeholder relationships
• Provide technical leadership through implementation programmes and ensure successful transformation outcomes
• Contribute HRSD expertise to propositions, reusable assets, and pre-sales activities

Key requirements

• Demonstrable experience delivering ServiceNow HRSD implementations and transformation programmes
• Ability to translate HR business requirements into practical technology solutions and scalable designs
• Knowledge of HR processes and employee service delivery models with strong client-facing communication
• Experience working in multidisciplinary, fast-paced delivery environments with ambiguous requirements
• ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – Human Resources
• Degree-level education or equivalent experience
• Experience with Workday, Oracle or SuccessFactors is desirable

• Client-facing communication
• Stakeholder management
• Leadership of dispersed teams
• ServiceNow HRSD
• Solution architecture
• Integration and scripting

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