Overview
In this Band 7 role, you will provide expert central screening, triage and clinical decision-making to prioritise referrals for Surrey Children and Young People’s Mental Health Services. You’ll work within a county-wide team to shape care pathways, ensuring timely access and safe allocation of urgent and specialist referrals. The role supports multi-agency collaboration, supervision of junior staff, and development of consistent, evidence-based practice in a fast-paced environment.
Pay / Benefits
- Flexible working
- Free parking
- Excellent health and wellbeing support
- Staff networks
- Development opportunities
- Support for progression
Responsibilities
- Provide expert telephone screening and triage for urgent and specialist referrals
- Assess clinical need, risk, safeguarding concerns and urgency using advanced clinical judgement
- Make autonomous decisions regarding referral prioritisation and allocation
- Allocate referrals to the most appropriate Surrey pathways (e.g., Urgent Care, CEDS, Mindworks Hubs, SBN, EIIP, CLD, Transfer of Care, VSA)
- Demonstrate knowledge of Neurodevelopmental pathway and medication referral processes
- Develop safety plans and escalate urgent referrals as needed
- Support Hub Screening Clinicians with routine referrals when demand allows
- Provide clinical advice and consultation to colleagues and partner agencies
- Promote consistent decision-making through supervision and SOPs
- Support induction, supervision and development of junior staff and students
- Act as a clinical role model and promote evidence-based practice and Trust values
- Communicate effectively with children, families and professionals
- Provide timely clinical advice to referrers, GPs, schools, social care and partner organisations
- Build relationships across the Mindworks Alliance and represent the Access and Advice Team
- Present complex cases at team meetings and supervision
- Support safe and timely patient flow by screening and allocating referrals promptly
- Collaborate with Administration Team on referrals, enquiries and inbox
- Document all clinical decisions in the electronic patient record
- Escalate operational or capacity concerns to the Service Manager
- Contribute to KPI reporting and service performance
Key requirements
- Registered Mental Health Professional (RMN, Social Worker, Occupational Therapist or equivalent)
- Extensive experience as a Band 6 Nurse / Occupational Therapist or Social Worker
- Experience of telephone or remote clinical triage and decision-making in mental health settings
- Experience of working within multi-agency systems (schools, social care, GPs, acute services, voluntary sector)
- Desirable: experience in supervising or mentoring others
- Excellent communication with children, families and professionals
- Adaptability and resilience in a fast-paced environment
- Collaborative and teamwork-oriented approach
- Advanced clinical judgment for risk assessment and safeguarding
- Telephone screening and triage
- Clinical decision-making for referral prioritisation
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