Technical Account Manager

Overview

In this Technical Account Manager role at Qualys, you act as the technical counterpart to the Account Director, guiding large enterprise customers on Qualys platforms. You will own technical engagement, architecture design, and value realization to support renewals and upsell opportunities. You’ll engage senior stakeholders, translate complex concepts for technical and executive audiences, and collaborate with Product and Engineering to shape deployments. This role offers impactful work at scale, aligning security outcomes with customer success and long-term value.

Responsibilities

• Serve as the primary technical and solution architect for major enterprise accounts
• Build trusted relationships with senior technical stakeholders and security leadership
• Understand customers’ technical environments, security architecture, and risk posture
• Communicate complex technical concepts clearly to engineers and executives
• Maintain expert-level knowledge of Qualys products and capabilities
• Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios
• Help customers optimize adoption and usage of Qualys modules
• Own the renewal and upsell pipeline for assigned accounts
• Collaborate with the Account Director on strategy, expansion and renewal execution
• Identify technical value drivers supporting upsell and retention opportunities
• Carry out technical Proof-of-Concept as needed
• Manage opportunity pipeline activity through the company CRM
• Deliver high-level and detailed sales presentations
• Respond to functional and technical elements of RFIs/RFPs
• Act as the voice of the customer with Product Management, Engineering and cross-functional teams
• Participate in roadmap discussions, quarterly business reviews, and executive briefings
• Stay current on cybersecurity trends and enterprise IT/security architectures
• Represent Qualys at customer meetings, industry events and conferences

Key requirements

• Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS
• Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc.
• Strong understanding of enterprise IT and cloud/hybrid environments
• Excellent communication skills with technical teams and executives
• Ability to manage multiple strategic accounts
• Proactive and comfortable working in a matrixed organization

• Strong communication and storytelling with both technical and executive audiences
• Relationship-building and stakeholder management
• Strategic thinking and value-driven advisory
• Vulnerability management
• Compliance
• Cloud security

…