Director, EMEA Customer Support

Overview

In this role, you will drive customer success for PitchBook’s platform within a collaborative, growth-oriented team. You’ll partner with customers to understand their needs, push for continuous improvement, and help scale processes in a fast-paced environment. You’ll work cross-functionally to ensure value delivery and build trusted relationships with clients and partners. This is an opportunity to shape how customers realize outcomes from PitchBook data and services, while growing with a high-energy team that values curiosity and experimentation.

Pay / Benefits

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover
• Paid sabbatical program after four years
• Paid parental leave? (not explicitly stated in list)

Responsibilities

• Drive and ensure customer success for PitchBook’s platform and services
• Build strong, trust-based relationships with customers and partners
• Collaborate cross-functionally to optimize workflows and deliver outcomes
• Champion process improvements and respond to changing customer needs in a fast-paced environment
• Prioritize effectively and manage high volumes of work while delivering results

Key requirements

• Bachelor’s degree in Business Administration or related field
• 5+ years of professional management or team lead experience in a Customer Support or Operations environment
• Must be authorized to work in UK without visa sponsorship now or in the future

• Client-first attitude
• Excellent verbal and written communication
• Team player with collaborative mindset
• Ability to operate with urgency and deliver results
• Salesforce or similar CRM
• Microsoft Office suite (Outlook, Word)

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