Sales Professional – London, United KingdomPosition Overview
Ref #
W184589
State/Region
London
Department
Retail Stores
Location
United Kingdom
City
London
COMPANY DESCRIPTION
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
POSITION OVERVIEW
Join our Ralph Lauren family and become a Brand Ambassador as a Full-Time Sales Professional within our Homeware concession at Harrods.
Do you enjoy working in a dynamic luxury retail environment and creating memorable experiences for clients? Are you passionate about interiors, lifestyle and beautiful products, with a natural ability to bring a brand story to life?
We are looking for an enthusiastic Sales Professional to join our Ralph Lauren Homeware team at Harrods, representing the Ralph Lauren lifestyle and delivering an exceptional level of service to every client.
ESSENTIAL DUTIES & RESPONSIBILITIES
One team focused on the consumer
- Deliver an elevated and personalised luxury experience to every client.
- Build strong, lasting client relationships through exceptional service, product knowledge and storytelling.
- Understand client needs and confidently recommend Ralph Lauren Home products across home accessories, dcor and gifting.
- Inspire clients by bringing the Ralph Lauren lifestyle to life through product storytelling and styling suggestions.
- Support clients across different ways of shopping, from face-to-face interactions to digital clienteling.
- Demonstrate a client-centric mindset at all times.
- Work closely with the wider team to ensure a seamless and consistent experience within the Harrods environment.
- Embody the Ralph Lauren values, spirit and elevated service standards.
Product & Brand
- Develop strong knowledge of the Ralph Lauren Home collection, including materials, craftsmanship, design inspiration and care.
- Confidently communicate the Ralph Lauren lifestyle and Home aesthetic to clients.
- Support the team in developing product knowledge and a strong selling culture.
- Identify opportunities for cross-selling and building complete lifestyle or gifting recommendations.
Operations
- Become an expert in Ralph Lauren and relevant store systems and procedures to enhance selling efficiencies and build the client database.
- Support deliveries, replenishment and stock organisation to ensure product availability for clients.
- Participate in merchandising activities in line with Ralph Lauren standards and creative directives.
- Maintain high operational, presentation and merchandising standards across the concession.
- Ensure the selling environment remains welcoming, organised and reflective of the Ralph Lauren luxury experience.
EXPERIENCE, SKILLS & KNOWLEDGE
Previous experience within a premium or luxury retail environment.Experience within homeware, interiors, lifestyle, gifting or luxury department store retail would be highly desirable.A genuine interest in interiors, design and the Ralph Lauren lifestyle.Strong clienteling and relationship-building skills.Confident storyteller with the ability to translate product features into meaningful recommendations for clients.Energetic, passionate and results-driven team player.Excellent organisational and communication skills.Comfortable working in a fast-paced luxury department store environment.A proactive approach with strong attention to detail. …