Senior Service Desk Engineer – 3rd Line Escalation Lead

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) to own and resolve high-priority escalations, acting as the senior technical contact during major incidents. The role involves coordinating teams, solving complex infrastructure issues, and travelling to customer sites as needed.

You will lead investigations across Microsoft 365, Windows Server, AD/Entra ID, Azure and networking, delivering clear, confident updates and longer-term service improvements.

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