Customer Success Executive – Portuguese Speaker
Location: London, UK | Hybrid: 2 days in the office, 3 days remote
Make a real impact through technology and sustainability
Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.
The Role
As a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.
Your responsibilities will include:
Responding to customer queries, troubleshooting issues and coordinating technical escalations.
Working closely with Product and Engineering to share feedback and improve the platform.
Creating help-centre content, onboarding materials and self-service resources.
Developing customer communications and product update campaigns.
Delivering training sessions for customers and suppliers.
Monitoring support performance and helping improve the customer experience.
About You
Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.
Fluent in business English; additional languages are a plus.
At least 2 years’ experience in customer or technical support within a SaaS business.
Excellent communication and writing skills, with a customer-first mindset.
Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.
A collaborative team player who enjoys learning new technology.
Genuine interest in sustainability, climate or environmental issues.
Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.
What’s on Offer?
25 days’ annual leave plus public holidays.
Enhanced pension, life and health insurance.
Hybrid working: 3 days remotely and 2 days from a London office.
The opportunity to join a collaborative, international team and contribute to meaningful environmental change.
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