Customer Service Team Lead – Data-Driven Coach & Impact

Lendable Ltd in Kent seeks a Team Lead for the frontline servicing division. You will lead, coach, and develop a team of roughly 10 agents, driving exceptional service and meeting KPIs while championing process improvements and regulatory compliance.

You’ll use data insights to drive automation and cross-functional collaboration to deliver strong customer outcomes. You will balance coaching with hands-on leadership, foster accountability, and ensure high-quality support for vulnerable customers,

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