Customer Services Team Leader – KPI-Driven

DPD is seeking a Customer Services Manager to lead the team at our Smethwick Head Office. You will drive excellent customer service, exceed targets, and deliver KPI results while upholding our core values.

You will manage monthly 1:1s, policies, and continuous improvement, developing a customer-centric team renowned in the industry. The role emphasizes coaching, governance, and quality/compliance audits.

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