Are you highly organised, proactive, and passionate about supporting families and communities?
YMCA Chiltern Group is looking for a Service Support Officer to join our Family Support Service team. This is an exciting opportunity to play a key role in ensuring the smooth running of services that support children, young people, and families across Hertfordshire.
What you’ll do
- Coordinate day-to-day administrative and operational support.
- Manage referrals, bookings, registrations, and service processes.
- Produce reports and maintain accurate records and databases.
- Support meetings, recruitment, audits, and quality assurance activities.
- Assist with financial administration, including invoices and ordering.
- Work closely with managers, practitioners, and partners to support effective service delivery.
What we’re looking for
- Experience in an administrative or service support role.
- Excellent organisational and communication skills.
- Strong IT skills, including Microsoft Office.
- Ability to manage multiple priorities and work independently.
- A proactive, solution-focused approach and excellent attention to detail.
Why Join YMCA Chiltern Group
At YMCA, you’ll be part of a supportive organisation dedicated to helping children, young people, and families thrive. We value Respect, Compassion, and Growth and are committed to creating an inclusive workplace where everyone belongs.
Hertfordshire Family Centre HubsFull UK Driving Licence and access to a vehicle requiredEnhanced DBS RequiredWe do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is madePrevious Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplyingAccessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.At YMCA Chiltern Group we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
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