Trainee Customer Support Advisor

Company: Agnew Group
Apply for the Trainee Customer Support Advisor
Location: Belfast
Job Description:

Job ref: TCSA/MBB/26 Job type: Permanent Location: Mercedes-Benz, Belfast 6 Boucher Crescent BT12 6HU Salary: ££29,516 OTE Closing date: Wednesday 18 Nov 2026 12:00

Job summary

Job Summary

An exciting opportunity to represent various prestigious brands within the Agnew Group. Be the first point of telephone contact for Sales and Aftersales customers; contacting and communicating with our customers at all stages during their ownership journey to ensure the experience is the best it can be.

The ideal person will have/be:

  • A minimum of 1 years’ experience in a customer service sales role is essential.
  • Experience of working in a similar role in the motor trade is desirable but not essential.
  • A strong working knowledge of computerised systems such as customer databases. Experience of CDK would be beneficial.
  • A minimum of 5 GCSEs at Grade C or above including Maths and English
  • Be a strong team player who is energised by variety and responsibility.
  • Demonstrate a professional and confident approach in dealing with both staff and customers.
  • Excellent communication and presentation skills.
  • Be attentive to detail.
  • A flexible approach to working hours is required.
  • Full, valid driving licence (aged 21+ for insurance purposes)

If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities.

If you prefer, please send your CV to .

In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register

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Posted: November 6th, 2026