Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at the exclusive Spa at Culloden.
Under the leadership of our friendly team, you will support our café within the Spa, providing our guests with an exceptional standard of service. You will also support other Food & Beverage outlets across the beautiful Culloden Estate. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven, and must be available to work weekends.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details on our employee benefits can be found here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for serving food and beverages for the greatest enjoyment of our guests.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
- Ability to deliver an exceptional standard of customer service
- Previous hospitality experience is essential
Desired Criteria
- Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
- Previous experience in a hotel or other high-quality establishment
Skills Needed
Operating Till Skills, Bar Service, Food Service Skills, Exceptional Customer Service Skills
About The Company
The Hastings collection comprises six luxurious hotelsof character and distinction, each set in key locations across Belfast, Derry~Londonderry, Co. Down, and the Antrim Coast. The world-famous Europa Hotel, the four-star Stormont Hotel, and Northern Irelands largest, the five-star Grand Central Hotel – all situated in Belfast. On the hills overlooking Belfast Lough, you will find the idyllic Culloden Estate & Spa. The Group also owns the four-star Everglades Hotel in Derry~Londonderry Northern Irelands second city, and the historic Ballygally Castle set on the stunning Antrim coast. Our six fabulous properties offer guests an impressive choice of venues, from city centre hotels with easy access to all major air, sea, and road links, to those that are located amidst breathtaking scenery…
Company Culture
But its not just about the products; its our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place. Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you achieve those. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. At Hastings Hotels, we know that great hospitality starts with great people and we have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, generous holiday allowance, and opportunities for career progression and development.
Vacation, Paid time off, Employee development programs, Employee discounts, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee Recognition Scheme, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Staff celebration events
Salary
£23,478.00 per year
Skills:Operating Till Skills Bar Service Food Service Skills Exceptional Customer Serv
Benefits:Vacation, Paid time off Employee development programs Employee discounts Preferential room rates Family and friends rates Discount on meals purchased
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