Company: Government Recruitment Service
Location: Birkenhead
Job Description:
Government Recruitment Service is seeking a Customer Resolution Senior Lead in Birkenhead. You will oversee about 150 staff across multiple sites, directing complaint resolution, high-profile cases, and Parliamentary/Ombudsman work.
The role demands senior leadership and transformational change skills to improve customer outcomes. This is a high-profile operational leadership position within CMS/DWP, requiring resilience, strategic insight and strong stakeholder engagement at ministerial levels.
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Posted: November 6th, 2026