Senior Remote Support Engineer for AI Enterprise SaaS

Writer in London is seeking a Senior level Customer & Solutions engineer to own complex production issues for enterprise customers building on our AI platform. This remote role requires several years of enterprise software support, API debugging, and cloud environment familiarity.

You will help debug Python and no-code agents, build automated diagnostics, and feed feedback to engineering. Strong communication with technical users under pressure is essential; prior GenAI exposure is a bonus.

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