Enterprise Account Manager

Overview

As Enterprise Account , you will own and nurture a portfolio of large, enterprise accounts from opportunity identification through negotiation and expansion. You will translate the platform’s capabilities into clear ROI for executives and drive adoption across customer organizations. You will collaborate cross-functionally to surface insights and promote usage, shaping how customers scale with monday.com. This hybrid London-based role offers impact at scale within a fast-paced, ownership-driven culture focused on delivering measurable outcomes.

Responsibilities

• Own and manage a portfolio of enterprise accounts, becoming a trusted advisor and influencer
• Demonstrate deep knowledge of monday.com and link capabilities to customer ROI
• Identify expansion signals and drive up-sell, cross-sell, and add-on opportunities
• Be an expert on the platform and articulate its value to executives
• Consult with customers on internal processes and drive organizational change
• Create internal promotion programs to drive awareness and usage within customer organizations
• Partner with internal teams to ensure successful account management and capture customer feedback
• Own the full sales cycle from discovery and expansion opportunities through negotiation and contracting

Key requirements

• 5+ years of B2B SaaS sales account management with enterprise-level accounts (ACV > 50–150K)
• Own end-to-end sales cycle, including expansion, stakeholder relations, negotiation, and contracting
• Strong customer-facing and presentation skills with executives
• Excellent written and verbal communication
• Positive attitude, empathy, and high energy

• Executive-level communication
• Empathy and relationship-building
• High energy and proactive mindset
• B2B SaaS sales
• Account management
• Negotiation and contracting

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