Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Concierge Teamat the exclusive Grand Central Hotel.
Under the inspiring leadership of our Head Concierge, Ciaran Plummer you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate will be rostered to work set shifts covering, Monday, Tuesday, Wednesday, Thursday and Sunday?from 7pm – 12am.
The salary for this part time 20hr position is £14,560 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
The company reserves the right to apply enhanced short-listing criteria.
About The Role
To be responsible for providing a professional security service for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.
1.To welcome guests to the hotel, directing and assisting them as required.
2.Assist guests with security related queries, and provide a visible reassuring presence in the hotel.
3.Work closely with reception, housekeeping and management, in relation to hotel security.
4.Respond promptly to security incidents, disturbances, and emergency situations, following hotel procedures.
5.To assist Concierge in handling, storing and delivering guest luggage to the appropriate destination.
6.Monitor hotel premises through regular patrols.
7.To assist guests with any reasonable request for hotel services.
8.Record and report all incidents and any suspicious activity accurately and promptly.
9.To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.
10.To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
11.To comply with all health, safety and hygiene policies and procedures.
13.To ensure that guest concerns, complaints and difficulties are dealt with courteously andefficiently, reporting them to the Head Concierge/Duty Manager.
14.Any other duties as required by management.
About You
We are seeking a professional, reliable and customer focused security officer, to join our Concierge team. You will ensure the safety and security of guests, staff and property, while delivering excellent guest service.
Required Criteria
- A right to work in the United Kingdom
- Previous experience in security
- Excellent communication skills
- Excellent observational skills
- Work well under pressure and be a team player
- Educated to GCSE standard or the equivalent in English and Maths
- Valid SIA Licence
Desired Criteria
- Previous hospitality experience
Skills Needed
Teamwork
About The Company
The Hastings collection comprises six luxurious hotelsof character and distinction, each set in key locations across Belfast, Derry~Londonderry, Co. Down, and the Antrim Coast. The world-famous Europa Hotel, the four-star Stormont Hotel, and Northern Irelands largest, the five-star Grand Central Hotel – all situated in Belfast. On the hills overlooking Belfast Lough, you will find the idyllic Culloden Estate & Spa. The Group also owns the four-star Everglades Hotel in Derry~Londonderry Northern Irelands second city, and the historic Ballygally Castle set on the stunning Antrim coast. Our six fabulous properties offer guests an impressive choice of venues, from city centre hotels with easy access to all major air, sea, and road links, to those that are located amidst breathtaking scenery…
Company Culture
But its not just about the products; its our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place. Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you achieve those. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. At Hastings Hotels, we know that great hospitality starts with great people and we have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, generous holiday allowance, and opportunities for career progression and development.
Vacation, Paid time off, Employee development programs, Employee discounts, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee Recognition Scheme, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Staff celebration events
Salary
£14,560.00 per year
Skills:Teamwork
Benefits:Vacation, Paid time off Employee development programs Employee discounts Preferential room rates Family and friends rates Discount on meals purchased
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