Salary:
£45,000-£47,000 plus Company Car or Car Allowance
Job Status:
Full-Time, Permanent
Location:
London and surrounding Counties
Vacancy Reference:
VR/05486
Role Description:
We are recruiting on behalf of a well-established and highly respected commercial cleaning specialist with over 30 years of experience delivering high-quality cleaning services across London.
Our client has built an excellent reputation for providing premium cleaning solutions to a diverse portfolio of prestigious clients, including corporate offices, educational establishments, specialist facilities, and public buildings. With a strong focus on people, innovation, service excellence and sustainability, the business prides itself on investing in its employees, embracing new technology and maintaining long-term client relationships.
As a forward-thinking organisation committed to ethical and sustainable business practices, our client offers a supportive working environment where operational excellence, employee development and continuous improvement are genuinely valued.
The Role:
An exciting opportunity has arisen for an experienced Operations Manager to take responsibility for a portfolio of commercial cleaning contracts across London.
Reporting to the Divisional Director, you will be responsible for driving operational performance, maintaining excellent client relationships, developing high-performing teams, and ensuring contracts are delivered to the highest standards.
This role requires a confident, commercially aware, and proactive leader who can balance client expectations, employee engagement and financial performance while identifying opportunities to improve services and support business growth.
Key Responsibilities:
- Oversee the successful delivery of multiple commercial cleaning contracts across London, ensuring consistently high standards.
- Lead, motivate and develop site-based cleaning teams and supervisors, promoting a positive and accountable working culture.
- Build strong relationships with clients, conducting regular reviews and proactively managing service expectations.
- Monitor operational performance through site visits, quality audits, and client feedback, implementing improvements where necessary.
- Manage contract budgets, labour costs, staffing levels, consumables, and resources to achieve commercial targets.
- Ensure compliance with health and safety legislation, COSHH requirements and company procedures.
- Identify opportunities for additional services, contract growth, and operational efficiencies.
- Support new contract mobilisations, retenders and service transitions, ensuring seamless implementation.
- Resolve operational challenges effectively, focusing on sustainable solutions and continuous improvement.
- Support environmental and sustainability initiatives across the contract portfolio.
About You:
They are looking for an experienced Operations Manager who is passionate about delivering exceptional service and developing successful teams.
The ideal candidate will have:
- Proven experience in an Operations Manager, Area Manager, or similar multi-site role within the commercial cleaning industry.
- Experience managing a portfolio of cleaning contracts across multiple locations.
- Strong leadership skills with the ability to motivate, coach and develop operational teams.
- Excellent client relationship management and communication skills.
- Sound commercial awareness, including managing labour budgets, operational costs, and contract profitability.
- A proactive, organised and solutions-focused approach to operational challenges.
- A strong understanding of cleaning standards, health, and safety and COSHH regulations.
- Experience with contract mobilisations, service improvements, and client retention.
- The ability to work independently, prioritise effectively and manage competing demands.
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