Company: Lumenate
Location:
Job Description:
Lumenate is seeking a Support Lead to own the customer inbox, delivering empathetic, accurate responses and helping build a system so fewer questions arise. You will partner with the Support Lead to improve the AI-assisted workflow, enabling self-serve content and better routing across orders, subscriptions, and Nova setup.
You’ll shape knowledge bases, write clear help-center articles, configure Intercom macros and AI agents, and work with developers to fix root causes.
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Posted: November 7th, 2026