Insight Global are seeking a Commercial Technology Product Owner, Salesforce for a large enterprise organisation within the Consumer Goods sector.
The Commercial Technology Product Owner will take ownership of the organisation’s Salesforce commercial ecosystem across Retail and Foodservice, with a particular focus on Salesforce Commerce Cloud. This is a hands‑on technology leadership role for someone who can assess the existing Salesforce landscape, shape the roadmap, and lead complex implementations and transformation projects from strategy through delivery and adoption.
The successful candidate will act as the Salesforce technology lead across multiple commercial initiatives, partnering with business stakeholders, architects, engineers, implementation partners, and digital transformation teams. They will translate commercial requirements into scalable Salesforce solutions and drive measurable value across customer engagement, commerce, sales execution, and digital customer journeys.
This is an Inside IR35 contract role and is onsite 2-3x a week in London.
Must‑Have Requirements Include:
- Strong Product Management, Technology Product Ownership, Salesforce Delivery, Digital Transformation, or Commercial Technology leadership experience.
- Proven experience leading Salesforce Commerce Cloud implementations and delivery programmes.
- Experience implementing Salesforce within a large, enterprise-level organisation, ideally including involvement from the early stages of an implementation.
- Ability to own and lead Salesforce projects, including assessing existing environments, defining roadmaps, prioritising backlogs, and driving delivery through deployment and adoption.
- Strong experience managing cross-functional stakeholders across both business and technology organisations.
- Ability to translate commercial business requirements into scalable technology solutions.
- Experience leading teams responsible for integrations, automation, APIs, and enterprise technology ecosystems.
- Strong understanding of customer data, CRM, commercial processes, analytics, and digital customer journeys.
- Experience owning release planning, testing strategy, deployment readiness, and post-launch adoption.
- Proven ability to deliver measurable business outcomes and value from technology investments.
- Experience working within Agile product delivery environments.
- Proactive leadership style with strong communication and executive stakeholder management skills.
Plusses Include:
- Experience within FMCG, Consumer Goods, Retail, Foodservice, CPG, or B2B commercial environments.
- Salesforce Data Cloud experience.
- Experience across additional Salesforce products such as Marketing Cloud, Consumer Goods Cloud, and Sales Cloud.
- Experience working with a Salesforce Center of Excellence (CoE).
- Knowledge of customer data platforms, lead‑to‑cash processes, and digital commerce ecosystems.
- Familiarity with SAP, customer segmentation, syndicated data, and commercial analytics.
- Salesforce certifications and/or experience managing Salesforce implementation partners.
- Russian or Italian language skills.
- Strong PowerPoint skills, particularly for executive and stakeholder presentations.
Key Responsibilities:
- Own the Salesforce product roadmap across Commerce Cloud, Marketing Cloud, Consumer Goods Cloud, and Data Cloud.
- Lead Salesforce implementations and enhancements from business case and solution design through deployment, adoption, and value realisation.
- Act as the primary technology owner for the Salesforce commercial platform ecosystem.
- Lead solution design discussions alongside architects, engineers, and implementation partners.
- Drive governance and alignment across Salesforce products, integrations, customer data, and commercial processes.
- Oversee integrations between Salesforce and websites, ERP systems, analytics platforms, and external data sources.
- Partner with Retail, Foodservice, Marketing, Sales, Digital, Analytics, and IT stakeholders to prioritise capabilities based on business value.
- Establish KPIs to measure commercial impact, productivity improvements, revenue growth, customer engagement, and adoption.
- Lead executive‑level stakeholder discussions and provide recommendations that support strategic decision‑making.
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