Company: Department for Work and Pensions (DWP)
Location: Leicester
Job Description:
Department for Work and Pensions (DWP) is seeking a Customer Resolution Senior Lead to head around 150 colleagues across multiple service centres. You will oversee complaint handling, high-profile escalations, and interactions with the Independent Case Examiner (ICE) and Parliamentary and Health Service Ombudsman (PHSO).
This senior role requires resilient leadership and strategic insight to shape future service strategies.
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Posted: November 7th, 2026