Head of Service Desk – Hybrid Leadership for IT Excellence

Tate is seeking a Head of Service Desk in Buckinghamshire for hybrid working (3 days in the office). The role leads 1st, 2nd and 3rd line support across a growing technology services organisation, driving performance and continuous improvement while developing leaders and ensuring excellent customer outcomes.

You will oversee multi-level Service Desk operations, focusing on performance, quality, resource planning and incident escalation.

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