Sales · London / San Francisco / New York · Full-time · Mid level
This role owns a set of existing North American accounts and grows them through wider use, upsells and rollouts across teams. A strong candidate has a few years in B2B software account management or customer success, has grown revenue in mid to large accounts, and can hold technical conversations with machine learning engineers and data leads. Structured account planning, quarterly reviews and clean forecasting in a CRM matter here.
How it fits the AI era
The product sits under physical AI work, so customers are building robots, vehicles and imaging systems, and the account manager helps them get more value from their data pipeline. AI tools can speed up reporting, account research and forecasting, but trust with technical buyers and reading a customer roadmap still come from people. The role rewards someone who can connect a customer’s model work to commercial growth.
How it builds AI experience
Working here gives direct exposure to how AI teams handle, label and clean video, sensor and image data for real systems. A candidate can build this by learning common machine learning workflows and data labeling concepts before applying, and by getting fluent in the kinds of tools these teams use. That grounding makes technical account conversations and expansion planning more credible.
Worth showing
- Technical stakeholder conversations
- Account planning and QBRs
- CRM forecasting in HubSpot
This is our own read, written from the employer’s posting and the company’s Spotlight. The employer’s posting is the source of truth for the role.
About Encord
A data platform that helps AI teams manage, label and clean the video, sensor and image data that trains robots, self-driving cars and other physical AI systems.
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