Senior Systems Engineer (IT Service Delivery)

Overview

In this role you will strengthen the SaaS infrastructure and site resiliency for FlexTrade’s hosted trading solutions. You’ll work within a global engineering team to maintain, optimize, and secure our SaaS platform across VMware, Citrix, Windows, Linux and cloud environments. You will lead incident management, posture improvements, and automation-driven enhancements to support scalable, reliable services for financial clients. This position offers exposure to critical ITIL processes and on-site datacenter work, with impact across the hosting stack and client onboarding workflows.

Responsibilities

• Identify and remediate performance, capacity, and resiliency gaps across the SaaS infrastructure
• Ensure adherence to resiliency best practices across the tech stack
• Provide L2-3 incident support and hosting operations for SaaS solutions
• Design and implement scalable engineering practices and robust platform capabilities
• Execute ad hoc projects to enhance SaaS platforms and automate tasks
• Diagnose and resolve complex issues spanning servers, storage, virtualization, and Citrix environments
• Participate in Problem, Change, Configuration, and Incident Management processes
• Drive operational best-practice improvements, including onboarding/offboarding and deployment standards
• Participate in weekend on-call and on-site datacenter initiatives
• Contribute to RCA creation for major outages
• Support the VSD team and pursue proactive posture in IT infrastructure
• Apply patch management and routine automation
• Troubleshoot incidents and coordinate vendor escalations as needed
• Tune system performance and plan capacity
• Engage in technology projects and BAU initiatives to improve service
• Support configuration and documentation efforts for operating permissions

Key requirements

• Systems administration experience across Windows, VMware, Citrix, and storage
• Strong knowledge of Windows Active Directory; Citrix experience a plus
• VMware and storage experience; RedHat Linux familiarity
• Solid networking understanding (routing, VLANs)
• Proven troubleshooting across multiple infrastructure layers
• Experience with monitoring systems, ITIL, and ticketing (SNOW preferred)
• Excellent interpersonal and communication skills; ability to convey technical concepts to varied audiences
• Proactive, fast-paced, customer-focused mindset
• Positive attitude and ability to foster a customer-centric culture
• Sponsorship note: visa cap may apply (if relevant)

• excellente communication
• proactive mindset
• customer-centric focus
• Windows administration
• VMware
• Citrix

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