Information Systems Team Manager (Apps – Housing)

Overview

As Information Systems Team Manager, you will lead the Digital Applications Team to support and improve host systems used by Housing and front-line services. You will drive technical leadership, incident response and continuous improvement while aligning with the council’s digital transformation agenda. You’ll work closely with service users, suppliers and ICT colleagues to ensure reliable, secure and fit-for-purpose applications. This role offers scope to shape how technology enables service delivery and data-informed decision-making across the Neighbourhoods Directorate.

Pay / Benefits

• 26 days annual leave plus public holidays, rising to 31 days after 5 years
• hybrid and flexible working arrangements
• Employee Assistance Programme
• Very competitive Local Government Pension Scheme
• salary sacrifice car lease and cycle to work
• discounts through partners and public transport schemes

Responsibilities

• Provide technical and operational leadership for the support, development and continuous improvement of business-critical applications (e.g., NEC Housing, NEC Document Management, Totalmobile).
• Lead the Housing Systems team: set priorities, manage workloads and develop team capability for effective service delivery.
• Coordinate response to Priority 1 and major incidents, including resource and stakeholder management to restore services and implement follow-ups.
• Balance changing priorities across operational support, incidents, changes, projects and improvement work with effective resource allocation.
• Oversee application changes, upgrades and releases with testing, governance and business readiness.
• Provide oversight for complex technical issues across applications, databases and integrations with specialists and suppliers.
• Manage supplier and stakeholder relationships, escalations, and collaboration between Housing services, ICT and third parties.
• Manage system and service risks, resilience and business continuity, with timely escalation of significant issues.
• Drive continuous improvement of the Housing applications service to meet evolving business needs.

Key requirements

• Experience leading a technical applications team with workload, priorities and performance management.
• Strong technical background supporting complex business-critical applications, ideally in Housing.
• Strong SQL and relational database skills with ability to oversee data analysis and DB activities.
• Experience in application configuration, testing, upgrades and releases with governance and change control.
• Analytical and problem-solving skills for guidance on complex technical issues and incident management.
• Ability to manage competing priorities across support, incidents and projects.
• Strong supplier and stakeholder management, including escalations and collaborative resolution.
• Excellent communication to explain complex technical issues to both technical and non-technical colleagues.
• Collaborative leadership to develop capability and resilience within the team.

• collaborative leadership
• clear communication
• problem-solving
• SQL
• relational databases
• application configuration

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