Remote 2nd Line Customer Support Engineer (Microsoft Cloud)

iomart Group is seeking a Customer Support Engineer (2nd Line) to act as the main escalation point for incidents that cannot be resolved by 1st Line. You’ll own complex issues through to resolution within SLAs, collaborating with 3rd Line engineers, Platform Engineering, and vendors in a customer-focused Managed Services environment.

This role is ideal for someone with MSP or 2nd Line experience, proficient with Microsoft technologies, Azure, 365, Windows, and networking, who enjoys structured

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